Our Services

Our IT support, infrastructure design and network connectivity solutions are carried out according to your business requirements by trained and qualified technicians. View our full scope of services and speak to us about creating a customised arrangement that will benefit your staff and customers.

Networking Solutions

We perform a full Network Assessment enabling us to obtain a clear understanding of whether the current design, architecture, and network performance meets business’ needs and requirements. We also provide sound advice and recommendations on how to overcome network and security issues. Finally, we present a clear networking strategy for moving your business forward.

IT Support

Our expert IT consulting and user support services are scalable to client needs. We offer a range of maintenance services, helpdesk assistance, and friendly on-site technical support.

We go above and beyond to ensure client needs are met with the following beneficial services:

 

  • Core IT infrastructure setup and management
  • Security and anti-virus application, monitoring, and management
  • Dedicated desktop and end-user support
  • Server, network and workstation support and monitoring

IT Security

Secure your servers, workstations and important company data with our dependable and impenetrable IT security solutions. We utilise the best industry software and applications, and implement a customisable defense strategy adapted to your business needs.

Our Security Product Toolbox

Secure your servers, workstations and important company data with our dependable and impenetrable IT security solutions. We utilise the best industry software and applications, and implement a customisable defense strategy adapted to your business needs.

Citrix Netscaler

Deployed directly in front of web and database servers, NetScaler solutions combine high-speed load balancing and content switching, HTTP compression, content caching, SSL acceleration, application flow visibility and a powerful application firewall into a single, easy-to-use platform. Citrix NetScaler solutions are deployed in thousands of networks around the globe to optimise, secure and control the delivery of all enterprise and cloud services.

Mikrotik

MikroTik provides hardware and software for Internet connectivity in most of the countries around the world. Their experience in using industry standard PC hardware and complete routing systems allowed them to create the RouterOS software system that provides extensive stability, controls, and flexibility for all kinds of data interfaces and routing.

SonicWall

SonicWall firewalls are your first line of defense against Internet security threats. Give ransomware the boot with the powerful sandbox technology of Capture Advanced Threat Protection (ATP). Dive deep into your packets without sacrificing speed thanks to SonicWall’s patented Reassembly-Free Deep Packet Inspection (RFDPI). The TZ Series represents some of the best small business firewalls of 2018, while the NSA Series is the perfect fit for enterprises, distributed environments, and data-heavy offices.

Network Management

We provide overall server-based network design and management which includes:

  • Microsoft Exchange
  • Office 365
  • Hosted mail server
  • File server
  • Data Centers
  • Firewalls
  • VPN
  • Virtual Machines and more

Voice

We sell leading PBX products, including 3CX and Avoxi.

3CX is a software-based, open standards IP PBX that offers complete Unified Communications. Avoxi, a voice over IP (VoIP) cloud communications provider focusses on meeting the international calling needs of call centres, hotels, tour operators, and global enterprises looking to project a local presence.

Whether your organisation would like an onsite or hosted PBX, we provide a range of options to choose from.

PBX

On-Premise and Hosted PBX

A PBX telephone system enables the user to make and receive calls via the Internet. The various benefits associated with adopting the PBX system includes saving on costs. Due to this innovation in business communications, the analogue telephone has begun phasing out as most organisations recognise the value in implementing a PBX.
Features:

  • Users can choose between geographical (eg. 011, 012) or non-geographical numbers (eg. 086).
  • A PBX solution saves you money on your telephone bill and provides features like conference calls, call transfer, call forwarding to mobile phone, voicemail, fax and more.
  • The solution can be implemented on site (on-premise) or off site (hosted PBX).
  • Onsite PBX: The client will need to procure the necessary infrastructure such as the PBX hardware, phone hardware or software, as well as a stable Internet connection.
  • Hosted PBX: The client only acquires the hardware or software phones and a stable and fast Internet connection.

Call Centre & Contact Centre PBX

This is a complete call centre and contact centre management PBX solution that provides excellent customer service with access to the information required to monitor call queues in real-time and ensure that not a single call is lost.

Features:

  • Provides all the tools required to review an agents’ performance at any given time
  • Integrated wallboard for real-time monitoring
  • Detailed reports of the longest call wait-time and abandoned calls
  • Provision of SLA and callback statistics
  • Callback option for customers not willing to wait
  • Ability to train new agents during a live call without the caller hearing a thing

Hotel PBX

Adopting the Hotel PBX is efficient and highly cost-effective from installation costs to maintenance costs as compared to traditional systems. Some of the benefits of utilising our hotel PBX, including increased functionality, are as follows:

  • Showcasing presence information
  • Conference calling
  • Web conferencing facility
  • Runs on mainstream operating systems like Windows 7, Windows 8 and later
  • Ensures easy management and minimum training is required

The hotel PBX Integrates with PMS (Property Management Systems) and Hospitality Systems to make sure that staff can perform most functions from within the Hotel Management Software.

This includes:

  • Providing wake up calls
  • Check-in/ checkout
  • Do not disturb (DND)
  • Enabling housekeeping to set room status via phone

IP Phones

An IP or VoIP Phone is designed to work with your IP PBX System using your current network to send and receive telephone calls. Prodinet is proud to provide the very best IP phones and products on the market. Carefully selected by adhering to our strict quality standards, we offer the following leading IP phone products:

Yealink

Offers a wide range of desk and wireless IP phones covering all business environments, from enterprise-grade IP phones, Gigabit IP phones to touch screen IP phones.

Cisco

the Cisco IP phone portfolio includes user-friendly, full-featured IP phones to meet the needs of your entire organisation.

Digium Products

Digium phones are built specifically for Asterisk-based phone systems. Whether you are looking to complete your Switchvox Unified Communications system or a custom Asterisk-based deployment, Digium offers the perfect VoIP phones to fit your needs.

Avaya

Avaya provides a complete portfolio of smart UC devices that are connected and customizable. Use them to increase employee productivity and satisfaction, and to build vertical revenue and customer satisfaction.

Polycom

Help teams move faster with desk phones that are intuitive-to-use from day one. Exclusive Polycom® Acoustic Fence™ technology eliminates distracting background noises at the source. Ideal for delivering quiet service in noise call centre environments!

SNOM

Boasting a wide selection of IP Phones that promise to meet your organisations’ needs, Snom is known for its high-quality audio technology and precision German engineering that values enduring design and innovation.

Connectivity

The workplace is changing rapidly as a result of the Internet and its effect on the way we do business. Your organisations’ success is exceedingly dependent on smart communication processes and a reliable connectivity infrastructure, whether to link your employees to one another, or connect your business to the outside world. Prodinet has established a portfolio of services geared toward giving your organisation the upper-hand in data transmission and connectivity.

Business Wireless

Does your organisation need a fast and reliable wireless Internet connection, but isn’t eligible for fibre? Are you tired of the poor service delivery from providers that over-promise and under-deliver?

Prodinet’s Business Wireless service is the ideal solution for commercial organisations that require a robust and stable wireless Internet connection which supports the businesses core functions and day-to-day operation. Our seamless and dedicated line offers upload and download speeds of up to 40 mbps, plus, it’s unshaped, unthrottled and application ready!

Most importantly, there is no UPFRONT COST for our rental-only hardware, and we offer quick support and maintenance.

MPLS & SD-WAN

Designed to deliver the ultimate user-experience, integrated software-defined WAN (Wide Area Network) can take on today’s application traffic. There are numerous benefits involved in moving from a traditional WAN to an SD-WAN:

  • Lowering WAN costs
  • Improving application performance for onsite or mobile users
  • Ensuring call quality and reliability for VoIP
  • Enhanced security
  • In order to optimise your workplace connectivity and fulfil your MPLS and SD-WAN needs, we provide an enterprise-grade selection from Citrix Netscaler SD-WAN, Mikrotik and Cisco.

WiFi Extension

Stay in range at all times with the WiFi extender range from Ubiquiti. WiFi extenders pick up on your existing wireless network and successfully extend its spatial range. It is ideal for providing network coverage and extending connectivity to substantial areas or large workplaces.

Storage

The storage of company data is an important IT function that ensures information is accessible, either by all users or specified individuals. Secure your crucial company data and boost teamwork and productivity with an easy-to-use collaboration platform that incorporates storage and file sharing. Prodinet offers varied customisable storage and sharing solutions based on the needs of the client.

Online File Share

Sign up for our online file sharing service which provides a user-friendly method of storing and accessing information, such as documents, data, photos and video. File sharing enables secured, encrypted file collaboration via cloud or on-premise.

Share information with ease and collaborate in real-time thanks to the innovation of online file sharing. We work with Citrix ShareFile which features POPI compliance, encryption and a host of reliable features, such as:

  • Limitless storage
  • Send large files with ease, no email clogging
  • Customisable workflows and Office 365 integration
  • Gold star security
  • Safe email encryption
  • File syncing capabilities
Becoming POPI compliant is essential. Why? Because your customers’ information must be kept safe. We provide solutions that encrypt data end-to-end, and we host it in a truly secure data centre.

Cloud Storage

Why waste your valuable PC or mobile phone storage space when you can save your documents and media in the cloud and share it across a range of devices with ease? Our Cloud Storage and File Share service provides you with 101% data security, data encryption (256 bits), easy access and easy management.

The Main Benefits of Cloud Storage are:

Online Backup and Recovery Manager: This management console provides you with username and password space to log in to your account to perform your online backup task. You can also use it to create an extra user account if you would like to assign a portion of your data storage space to save another user’s data.
Online Backup and Recovery Application: This is the back-end user application that we will install on your laptop or PCs.
Easy Access via Smartphones: The application supports both Android and iPhone to ensure that you have access to your data anywhere, anytime, with the added feature of excellent data security.

Backup Storage

At Prodinet we believe in the importance of backing up your files and information, which is why we provide various services in aid of data storage management, support and recovery. Don’t run the risk of losing or compromising critical information and make use of our data backup strategies and systems.

Would you like to acquire a reliable backup solution for your business data? We can help!

Virtualisation

Use your existing hardware or BYOD (Bring-Your-Own-Device) and utilise an abundance of unused hardware resources on your current server for more day-to-day operations.

For virtualisation and disaster recovery, we utilise Citrix XenDesktop, XenApp and XenServer products. As a Citrix partner and solution advisor, we pride ourselves on equipping businesses with different virtualisation solutions for all your IT security and content filtering.

Disaster Recovery

Our disaster recovery service is designed to transform your backup and recovery solution with our server virtualisation environment. You no longer have to purchase one server at your DR site for every server at your primary site that you want to protect. Consequently, you need far fewer physical servers at your DR site, which can save you money when purchasing server hardware.

If you don’t use server virtualisation in your data centre today, you can still leverage it at a DR location as a recovery platform for your physical servers.

Benefits

  • Quick disaster recovery time
  • A limited amount of downtime
  • Business continuity in minutes
  • Easy and live migration capabilities

If you don’t have a disaster recovery strategy yet, we can help you create your own plan to ensure maximum efficiency.

Server and Desktop VMS

Server and Desktop Virtualisation is innovation at its best. This unique technology empowers your organisation to improve services whilst reducing costs. Virtualisation allows for the consolidation of physical hardware as it improves your network and scales your server resources in an efficient manner.

We deliver, deploy and manage server and desktop virtualisation software and our consistent approach is supplemented by technical proficiency in VMS operation.

Benefits

  • Easier backups and improved disaster recovery
  • Cuts costs and improves efficiency
  • More RAM and hard drive space and more servers can be added to your base hardware

CCTV & IP Surveillance Solutions

CCTV surveillance provides a high level of security within an organisation. Our range of security solutions boasts sophisticated features.

We supply, implement and manage a different range of surveillance systems to ensure that maximum security solutions are successfully deployed.

Benefits

  • Remote viewing offsite via tablets and mobile devices
  • Fast and easy playback and record features
  • Motion detection
  • SMS notification regarding events and much more

General Hardware & Software Supplies

Hardware

We supply a wide selection of ICT hardware to organisations. All of our inventory comes standard with a warranty. We provide:

  • End-user computers
  • End-user laptops
  • Printers
  • Printing cartridges
  • Routers and switches
  • Telephones
  • Servers
  • CCTV surveillance cameras

Software

We supply ICT software for both server and the end-user. We provide:

  • Windows Operating Systems (OS)
  • PBX software
  • Windows Server (OS)
  • Customer Relation Management (CRM)
  • Anti-Virus, Anti-Spam and Content Filtering software